Privacy Policy

Last updated: August 1, 2026

Alexis Towing LLC ("we," "us," or "our") operates this website and provides towing, vehicle transport, and roadside assistance services across Cleveland and the entire state of Ohio. This Privacy Policy explains what information we collect, how we use it, how our text messaging program works, and the choices and rights you have. By using this site or contacting us, you agree to the practices described here.

Information we collect

We only collect information you choose to give us when you contact us about a tow, transport, or roadside service. This may include:

• Your name and contact details — the phone number you reach us from or give us, including your mobile number, and the service location
• Details about your vehicle and the towing, transport, or roadside service you’re requesting
• The content of phone calls and text messages you have with us
• Consent records — if you agree to receive text messages from us, we record that you gave consent, when you gave it, and how
• Payment details you give us to pay for a job (we do not store full card numbers)

We do not sell personal information, and we do not run third-party advertising trackers on this site.

How we use your information

We use the information you provide to:

• Respond to your request and dispatch the towing, transport, or roadside service you need
• Reach you at your location and complete the service
• Communicate with you about your service by phone and, if you have consented, by text message
• Take payment and issue quotes, price changes, and receipts
• Keep records required to operate our business and meet legal obligations

We do not use your information for automated decision-making, and we do not build advertising profiles.

Cookies and tracking

This website does not use advertising cookies, analytics cookies, tracking pixels, or third-party ad networks. We do not build advertising profiles, we do not sell or share browsing data, and nothing on this site follows you across other websites. The site works without you accepting any cookies.

Two limited exceptions apply. First, our hosting provider processes standard technical request data (such as IP address and browser type) to serve the site securely and defend against abuse — this is ordinary server logging, not marketing. Second, if we add an online service request form, the form provider may set a cookie strictly to make the form function and to prevent spam submissions; that cookie is not used for advertising. If we ever introduce analytics or advertising cookies, we will update this policy first.

How we share information

We do not sell your personal information, and we share it only as needed to run our business — never for unrelated marketing:

• With trusted service providers (for example, our customer communication, dispatch, and messaging software) who process information on our behalf, only on our instructions, and are bound to protect it
• With payment processors, strictly to take payment for a job
• When required by law, regulation, legal process, or to protect our rights, safety, or property

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Data retention

We keep your information only as long as needed to provide our services, maintain business records, and comply with legal obligations, after which it is deleted or de-identified. Records of text messaging consent and opt-outs are kept for as long as we are required to be able to demonstrate them.

Your rights and choices

You are in control of the information we hold about you. At any time you can:

• Unsubscribe from text messages — reply STOP to any message, or call us and ask us to remove your number
• Stop marketing but keep service updates — just tell us; opting out of promotional messages does not affect messages about an active job
• Ask us to stop calling you about anything other than a job in progress
• Access a copy of the information we hold about you
• Update or correct your name, phone number, or any other detail that is wrong or out of date
• Delete your information, except records we are required to keep (such as completed job records, or proof of a messaging opt-out)

To make any of these requests, call us at (216) 233-6791 or write to us at 3526 W 127th St, Cleveland, OH 44111. We will not discriminate against you or refuse you service for exercising any of these rights.

Data security

We take reasonable measures to protect the information you share with us. This site is served entirely over encrypted HTTPS. Access to customer records is limited to the people who need it to dispatch and complete your job, and the software vendors who process information for us are contractually required to protect it. No method of transmission or storage is completely secure, but we work to safeguard your data and we do not keep more of it than we need.

Children’s privacy

This site and our services are intended for adults. We do not knowingly collect information from children under 13.

SMS / Text Messaging and Your Consent

How you opt in. You consent to receive text messages from Alexis Towing LLC when you give us your mobile number and ask us to contact you — for example by submitting a request form on this website, by ticking a text-message consent box where one is provided, or by texting us first at (216) 233-6791. Consent to receive text messages is not a condition of purchasing any goods or services.

What we send. Messages relate to the service you asked us about: replies to your questions, quotes and estimates, appointment confirmations and reminders, arrival and job-status updates, invoices and receipts, and follow-up about work we have completed for you. We do not send recurring marketing or promotional text campaigns.

Frequency and cost. Message frequency varies and depends on your conversation with us. Message and data rates may apply, depending on your mobile carrier and plan.

How you opt out. You can cancel at any time by replying STOP to (216) 233-6791. We will send one confirmation and then stop texting that number. Reply HELP for help, or use the contact details at the end of this policy. Full details are in our Terms & Conditions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile Information and Information Sharing

This section applies to the mobile number and text-messaging consent described above.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can stop messages at any time by replying STOP to (216) 233-6791, and reply HELP for help. Our full text messaging terms are in our Terms & Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. If we make a material change to how we handle your information, we will make that clear on this page.

Support and Contact Information

Questions about this Privacy Policy, our services, or our text messaging program? Reach Alexis Towing LLC here:

• Business name: Alexis Towing LLC
• Phone: (216) 233-6791
• Mailing address: 3526 W 127th St, Cleveland, OH 44111
• Text messaging help: reply HELP to any message from us
• Stop text messages: reply STOP to (216) 233-6791